Privacy Policy

Your use of the Community Energy, L.P. ("Community Energy") Web Site, whether as a Community Energy Customer or as any other user of the Community Energy Web Site ("Web Site" or "Site"), is governed by the Terms of Use, and by your use of the Web Site, you accept this privacy policy.

1. What Personal Information We Collect
You are not required to register or provide information to us in order to view much of our Web Site. You will be required to provide information that can be used to identify you (your "Personal Information") when you utilize the Request a Quote process or register as a Community Energy Customer ("Customer") by utilizing the Sign-up Now process. Likewise, when you or another person signs onto the Web Site as a Customer, Community Energy will collect certain Personal Information. This information may include, but is not limited to, your name, address, telephone number, e-mail address, credit card number, login id, password, electricity usage data and certain other related information. Also, when you visit the Web Site, we may place a "cookie," a text file containing a randomly assigned number, on your computer so that we can customize the look and feel of the Web Site for you. If you register as a Customer, this cookie may also contain your login id and password to ease your access to and use of the Web Site. You are always free to decline our cookies if your browser permits, although doing so may impede your use of certain features. If you choose to reject the use of cookies, you will not be able to Request a Quote online or use the Sign-up Now process. However, you may contact a Customer Service Representative at (800) 820-2423, who will assist you with these processes over the phone.

2. How We Use Your Personal Information
To be specific, we may use your Personal Information in the following ways:
(a) to fulfill our obligations to our Customers under the Electricity Aggregation Agreement;
(b) to monitor our Customers' accounts in order to enhance the products and services that we currently or will, in the future, offer;
(c) to accommodate your requests and facilitate providing your services;
(d) to send you offers and related information about other goods or services offered by us or our business partners;
(e) to send you material about topics on which you have requested more information;
(f) to provide you with technical and other support; and
(g) to customize the look and feel of the Site for you.
While we may use information about our Customers on an aggregated basis and will often share such data with unaffiliated third parties, this information, by its aggregate nature, contains none of your Personal Information. When we refer to an "unaffiliated" third party, we mean one that (i) is not controlled by us, (ii) does not control us, and (iii) is not controlled by the same party controlling us.

3. When We Disclose Your Personal Information
Except as explicitly stated in this privacy policy, we will not disclose to unaffiliated third parties any of your Personal Information without first obtaining your consent. We do and will continue to disclose your Personal Information to unaffiliated third parties in the following circumstances:
(a) if required by law, regulatory or court order, or legal process;
(b) to the Public Utility Commission, if the information is requested for regulatory oversight purposes, or to investigate or resolve Customer complaints;
(c) to an aggregator engaged to collect an overdue or unpaid amount from the customer or to perform any duties of the aggregator;
(d) to credit reporting agencies pursuant to state and federal law;
(e) to an energy assistance agency to allow a customer to qualify for and obtain financial assistance as provided for in our agency agreement;
(f) if we determine that doing so would be in the public interest (i.e., if we were to suspect that you were using the Web Site in connection with the commission of a crime), or to local, state, and federal law enforcement agencies;
(g) to Retail Electric Providers from whom Community Energy seeks a competitive bid for the supply of electricity to the Customer;
(h) in connection with a sale, merger, consolidation, change in control, transfer of substantial assets, reorganization, or liquidation of Community Energy;
(i) to contractors, subcontractors, agents, consultants, legal counsel, and other designees;
(j) if you provide such information to us in connection with a promotion of a good or service offered by a third party, for purposes of such promotion, including, without limitation, sharing such information with that third party; and
(k) in the context of working with third-party contractors engaged by us in the provision of Community Energy's services.
After we disclose your Personal Information to unaffiliated third parties in such instances, we can no longer control the use or further disclosure of your Personal Information. Consequently, we will not be responsible to you for such use or further disclosure.

4. What Options You Have
You will not be able to use the Web Site as a Customer without providing us with some Personal Information. You may, however, opt out of receiving newsletters and other communications from us.

5. Correcting Your Information
You can ensure that your account information is correct and current by reviewing and updating it at any time. You may do so as often as necessary by editing your account profile. If you are having difficulty doing so, please contact us by e-mail and indicate the problems you have encountered.

6. Security
We take precautions involving physical, electronic, and managerial controls to protect from loss, misuse, unauthorized access or disclosure, and alteration any of your Personal Information in our possession. We urge you to refrain from sharing your login id and password with others. We also strongly recommend that you change your password frequently and store it in a safe place. We employ industry-standard Secure Sockets Layer encryption when obtaining your assent to the Electricity Aggregation Agreement and in other appropriate places. We do not, however, use such encryption during all of your day-to-day use of the Web Site. You should note that the confidentiality of any information transmitted over the Internet cannot be guaranteed.

7. Links to Other Sites
You should be aware that this privacy policy applies only to the Web Site. Importantly, it does not apply to any other web or other site to which a link may be provided. We cannot control and are not responsible for the actions of third parties operating such sites. You should not take the existence of an affiliation with, or a link from, the Web Site to any such other site to mean that it has a privacy policy similar to this one. You should review the privacy policy of any such site.

8. Changes to this Policy
As our business is a very dynamic one, we need to be able to make revisions to this privacy policy. Consequently, we reserve the right to change this privacy policy at any time. You should check this location for any updates and other changes. In the event of a material change, we will indicate on the Web Site that our privacy policy has changed materially and provide a link to the revised policy.

A Note About the Privacy of Children
The Web Site is not directed to or otherwise promoted for use by children. We do not permit children to register to become Community Energy Customers. We do not knowingly collect or use any personal information of any children.